In order for you to differentiate yourself from other practitioners in your area, you need to go the extra mile! 
Wow your existing and new patients by providing outstanding customer service and by going beyond their expectations. Remember, YOU are your brand! Be unique, be creative and always provide an experience to delight and amaze your patients.

The experience starts with great customer service. Being a dependable practitioner is a very important part of a strong sustainable business. Be on time, always answer emails within 24 hours, and return phone messages within 3 hours.

In this short video, I walk you through what each of my patient experiences as soon as they come through my doors. And don’t forget to always walk your patients out to the reception area and rebook them!

Let me know if this was useful, until then, keep rocking it using TCM!
Clara
TCM Geek

PS: Want more? Sign up to my 7 Day Business Challenge, its FREE!

 

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